Refund and Returns Policy

Effective Date: 16-11-2024

Introduction

At Sajni Closets, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we are here to help. This Return and Refund Policy outlines the terms and conditions under which you can return your items and receive a refund.

Return Policy

– Return Period: You have 7 days from the date of delivery to return any item purchased from Sajni Closets.
– Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Non-Returnable Items: Certain items are not eligible for return, including:
    – Items on sale
    – Custom or personalized orders

Return Process

1. Initiate a Return: To start a return, please contact our customer service team at support@sajniclosets.com with your order number and reason for return.
2. Prepare Your Package: Securely pack your item(s) in the original packaging. Include all tags, receipts, and any accessories that came with the purchase.
3. Ship Your Return: Once your return is authorized, send your package to the following address:
– 57p, sec-1, near District Court, Rewari(123401),Haryana

Refund Policy

– Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
– Refund Method: If your return is approved, we will process your refund to the original method of payment. Please allow a few business days for the refund to appear in your account.
– Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts)

Exchanges

– We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@sajniclosets.com](mailto:support@sajniclosets.com).

Shipping Costs

– Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
– Refund Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
– Email: support@sajniclosets.com
– Phone Number: +91 951844 42561

Thank you for shopping with Sajni Closets. Your satisfaction is our priority, and we are here to ensure you have a pleasant shopping experience.